Thank you for the quick response. I can only say that at this point, words don’t mean much, if anything. Actions are the only thing that mean something. As customers, if we see that the business does not back up its words with actions, we just stop shopping there.
And perhaps point out the the team that your company is missing out on sales due to dissatisfaction with WAM. I have personally spoken to several people who have chosen to NOT invest in your machines because of WAM.
Any update on this after 7 days?
HA!! If only. It feels to me like a decent operating system was this Kickstart campaign reward level that wasn’t unlocked.
I have discussed the feedback and the need to update WAM with the internal team further throughout this week. Unfortunately, we do not have a timeline we can share at this time.
I apologize if the lack of a time frame is unacceptable however, please note that this does not mean the requested feedback will never be implemented.
As Aaron has said, words do not mean much and this is true in most cases. When the time comes, I will do my best to make sure our actions improve WAM as dramatically as we can. Until then, I greatly appreciate everyone’s patience and the feedback shared so far.
As always, please continue to constructively share and email me directly! These discussions will help to keep improving as we grow.
Honestly, is there even a software dev team currently? I solved one of the issues of adjusting the incremental steps while setting a new origin at the machine in 5 minutes, yet you guys couldn’t even answer a simple question about the “user modifiable parameters”. If there is truly a software dev team, that should have been a simple 3 or 4 chain conversation between you guys to get an answer instead of forcing your community to test stuff out while threatening them with a broken warranty/support.
We aren’t asking for much, any competent software developer can handle this in a couple hours. If you aren’t going to supply any updates in a reasonable time, you need to make this thing open source so the people who have spent 13K on their machines can use them the way they want. This is completely unacceptable and if I ever treated one of my clients like this, I would never get anymore work from them.
The fact you cant even create a timeline for an update is just baffling, that’s just basic organization and planning that you’ve had over a week to do. Even if you don’t think the timeline will please us because its too long, at least it would have shown you actually did something besides just spray out the same one liner about sending feedback to the dev team.
I will continue to steer people in a different direction when asked about this machine until I see that we are actually being listened too.
I am new to Wazer and CNC. I have been cutting stones manually. I bought the wazer months ago, but I have not been able to work on any projects until now. As a newbie, I find this software missing a lot of basic features, like being able to save a project. I would expect this from trial software. You can add all of these svg and dxf files into your cut, but you can’t save it??? I have to do auto tabs… which I do not have much control over how they are set up. I don’t see a way to move the piece hole that is place on the tab. I don’t see an UNDO feature when you delete something by accident. I do a lot of cutting stone in millimeters, but I would like the unit of measure for garnet calculation to be a preference also. I want to show LBS in garnet usage since that I how I have to order it from you. For those in metric countries, KG is fine. I know I can calc it myself. There is no “x” close box on the Material Edit menu, in case I don’t want to make it New. I found Esc works… just not consistent GUI.
Unfortunately there is little hope that the powers that be are going to do anything to adress the shoddy piece of programming that is wam. It would be easy and improve the machine user experience, perhaps hire Competent programmers that understand CNC, and 3D slicer softwares. Alas its not to be. But you certainly understand why so many end up back up for sale.
I have to do auto tabs… which I do not have much control over how they are set up
I’m curious as to why you have to use auto tabs?
I don’t see a way to move the piece hole that is place on the tab.
You can slightly change where the pierce happens by adjusting the lead length, but you’re right that you can’t move it to wherever you want.
I want to show LBS in garnet usage
This should be shown at the last step in WAM before exporting.
I believe there is an issue where using tabs screws up the estimations. You can still get a rough calculation by turning off tabs, checking to see how long it will take/how much abrasive will be used, and then turning your tabs back on before exporting.
I agree with the rest of your comment though. It definitely leaves a lot to be desired. Lack of an ability to save a set-up is brutal, and an undo button would be a really nice quality of life add.
It’s been exactly four weeks since your last reply. I wanted to see if there was any progress being made about the myriad issues we’ve laid out for you guys.
Surely 4 weeks is enough to update at least a couple items on our list? Steady progress is progress, however slow. We’d love to see some proof that things are going to improve for us, your customers.
A customer (Aaron)
Unfortunately I don’t believe Wazer has any intention of improving WAM. Its an abandoned dog that we get to live with.
Hey Aaron! There have been no updates or changes in the past 4 weeks.
I understand you and multiple other customers have been let down and are frustrated with the WAM software. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and I personally apologize.
If the WAM software ever fails to meet a need/application, please share the example with me immediately. I would be happy to investigate further!
Until then I appreciate everyone’s patience and the feedback goes a long way!
As i said, its a dog that we’re stuck with. Seriously if i had looked into wam a bit further i definitely wouldn’t have spent the $11000. Question though, and its a serious one, where exactly does that feedback go? “A long way” to where exactly?
Each piece of feedback is stored in a log with details around context, references, and any quick investigation details such as repeatable, consistency, workaround, etc. This log currently has over 25 different feedback line items and will be used to improve WAM when the project is reached in the pipeline.
I’d be happy to discuss your concerns in greater detail on a phone call! Let me know if you are interested and I would be happy to schedule a time