The facts are that YOU the customer will be the repair person. You will go through back and forth emails, very polite requests for pictures, videos, and even Zoom sessions. YOU will NOT know who the person is that you are communicating with, other than the Zoom, since Wazer’s policy is, that the tech support person should NOT reveal their name. You may be talking to different people based on their availability, but you will NOT know if that is the case or not. Maybe after long back and forth, between you the customer, and the remote person sitting in an office, you may get to the reason of why your Wazer does not work. At that point YOU the customer will be the Wazer technician repairing your own machine, even when it is under warranty. You will get the parts from Wazer. While doing so you will waste much of your valuable time, unless your time is worth nothing, and you will waste abrasives and water, abrasives Wazer will NOT pay for. This is a cost saving for Wazer the Company, that WE end up paying, either for a person that will come help us, like an electrician, or with our time and our own tools, that if we don’t have we will need to buy. The Wazer company gets all of it from us at no cost. These are the facts. Wazer should NOT apologize for this, or state that this is in their terms, because this is so strange to me and I have never come across this before. So far, in my personal experience it is the first. Since I am retired, and I can find the time, and I do have every tool needed already, I will play the game to the end. I will update you if I did manage to fix my new machine or not. Stay tuned…
While you do have to do all the work yourself, most of it isn’t that bad. I also messed up and stripped the high-pressure valve threading on my manifold, admitted it to the support team, and they sent me a brand new manifold and high-pressure valve at no cost to me and no questions asked.