Register machine

No matter how many times i try and different ways i can not register my machine. Im using the code next to the picture of the laptop like it shows in the instructions. I mean come on if you know this is a problem and has been brought up, how is this not an easy fix. On top of that why no support on weekends even if its a set time frame? Im sorry, but for the cost of this machine this should be a way easier process.