# WAZER desktop seems to "freeze" in the middle of a cut

**URL:** <https://community.wazer.com/t/wazer-desktop-seems-to-freeze-in-the-middle-of-a-cut/2138>\
**Category:** Help & Support\
**Created:** [August 12, 2026, 2:01am UTC](https://community.wazer.com/t/wazer-desktop-seems-to-freeze-in-the-middle-of-a-cut/2138 "2026-08-12T02:01:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ThisOldJalopy](https://avatars.discourse-cdn.com/v4/letter/t/cab0a1/32.png) [@ThisOldJalopy](https://community.wazer.com/u/ThisOldJalopy)\
**Post date:** [August 12, 2026, 2:01am UTC](https://community.wazer.com/t/wazer-desktop-seems-to-freeze-in-the-middle-of-a-cut/2138/1 "2026-08-12T02:01:03Z")

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This has happened three times today, with two different designs. My last two cut attempts ended this way and now I’m unsure if I should even keep trying to use the WAZER.

Here’s whats happening:

The machine (desktop WAZER, received early 2026) was cutting fine and normal and then I noticed that it sounded different, the nozzle was submerged under water. I looked at the screen and the cut duration timer was stuck, was no longer incrimenting forward every second. And the START/STOP button, which normally blinks orange, was not blinking. And when I pressed it, nothing happened. I opened the lid and the high-pressure pump stopped but otherwise nothing else changed. I closed it and the water level continued to rise until the high-water-level switch engaged and the machine lost all power suddenly.

I then sucked out the excess water and re-started the cut. It was cutting normally until this happened again.

Any one else experience this? Any advice? I’ve already opened a ticket with the support team but I also wanted to ask the forum.

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**Author:** ![ThisOldJalopy](https://avatars.discourse-cdn.com/v4/letter/t/cab0a1/32.png) [@ThisOldJalopy](https://community.wazer.com/u/ThisOldJalopy)\
**Post date:** [August 14, 2026, 8:54pm UTC](https://community.wazer.com/t/wazer-desktop-seems-to-freeze-in-the-middle-of-a-cut/2138/2 "2026-08-14T20:54:19Z")

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They’re sending me a new controller.

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**Author:** ![ThisOldJalopy](https://avatars.discourse-cdn.com/v4/letter/t/cab0a1/32.png) [@ThisOldJalopy](https://community.wazer.com/u/ThisOldJalopy)\
**Post date:** [September 15, 2026, 1:11am UTC](https://community.wazer.com/t/wazer-desktop-seems-to-freeze-in-the-middle-of-a-cut/2138/3 "2026-09-15T01:11:33Z")

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I installed the new controller (it was very simple to do) and that has fixed the problem. Customer service took care of me so I’m happy!