# Help & Support **URL:** https://community.wazer.com/c/help-support/7.md [Latest](https://community.wazer.com/latest.md) · [Categories](https://community.wazer.com/categories.md) --- ## [How do I get help? About the Help & Support category](https://community.wazer.com/t/how-do-i-get-help-about-the-help-support-category/18)
**Author:** [@Alex](https://community.wazer.com/u/Alex)\ **Replies:** 0\ **Last updated:** [December 6, 2021, 3:48pm UTC](https://community.wazer.com/t/how-do-i-get-help-about-the-help-support-category/18 "2021-12-06T15:48:28Z")
Looking for a place to troubleshoot WAZER? Find helpful advice and maintenance steps here. I would like to take this moment to apologize for the issue you have run into - sorry for the road bump! Before starting a new t… --- ## [Breaker Tripping on Machine when running HP pump](https://community.wazer.com/t/breaker-tripping-on-machine-when-running-hp-pump/2152)
**Author:** [@mike](https://community.wazer.com/u/mike)\ **Replies:** 0\ **Last updated:** [September 15, 2026, 8:48pm UTC](https://community.wazer.com/t/breaker-tripping-on-machine-when-running-hp-pump/2152 "2026-09-15T20:48:23Z")
I am just setting up my new Pro machine, and when I run the HP pump, the machine’s breaker trips. The pump is running, and water is coming from the head, but after 3 seconds, it trips. The input water pressure is in th… --- ## [WAZER desktop seems to "freeze" in the middle of a cut](https://community.wazer.com/t/wazer-desktop-seems-to-freeze-in-the-middle-of-a-cut/2138)
**Author:** [@ThisOldJalopy](https://community.wazer.com/u/ThisOldJalopy)\ **Replies:** 2\ **Last updated:** [September 15, 2026, 1:11am UTC](https://community.wazer.com/t/wazer-desktop-seems-to-freeze-in-the-middle-of-a-cut/2138 "2026-09-15T01:11:33Z")
This has happened three times today, with two different designs. My last two cut attempts ended this way and now I’m unsure if I should even keep trying to use the WAZER. Here’s whats happening: The machine (desktop WA… --- ## [Breaks glass on pierce almost every time](https://community.wazer.com/t/breaks-glass-on-pierce-almost-every-time/907)
**Author:** [@JasonMarshall](https://community.wazer.com/u/JasonMarshall)\ **Replies:** 10\ **Last updated:** [August 30, 2026, 12:16am UTC](https://community.wazer.com/t/breaks-glass-on-pierce-almost-every-time/907 "2026-08-30T00:16:01Z")
Using the Soda lime settings and caliper measuring the glass to match thickness but no matter what we do it will break the glass 80-90% of the time. this is a brand new machine with about 4 hours cut time. the cut bed is… --- ## [Wazer not cutting through 3mm of glass](https://community.wazer.com/t/wazer-not-cutting-through-3mm-of-glass/2142)
**Author:** [@carolcarson](https://community.wazer.com/u/carolcarson)\ **Replies:** 2\ **Last updated:** [August 21, 2026, 5:19pm UTC](https://community.wazer.com/t/wazer-not-cutting-through-3mm-of-glass/2142 "2026-08-21T17:19:33Z")
I am trying to cut one sheet of 3mm glass, and the Wazer Pro is not cutting it cleanly; only some of the parts are cut through, and others are not. Has anyone else had this problem? Any idea what the cause is? --- ## [Garnet Leaking under machine](https://community.wazer.com/t/garnet-leaking-under-machine/2140)
**Author:** [@carolcarson](https://community.wazer.com/u/carolcarson)\ **Replies:** 0\ **Last updated:** [August 12, 2026, 6:14pm UTC](https://community.wazer.com/t/garnet-leaking-under-machine/2140 "2026-08-12T18:14:48Z")
I put the oil change pan beneath the Wazer Pro to catch the garnet that has been leaking underneath it. The pan is located on the left side, against the machine’s rail. The machine is brand new. I’ve cut 3 files so fa… --- ## [Wazercam not selecting material type](https://community.wazer.com/t/wazercam-not-selecting-material-type/2131)
**Author:** [@Beachbumberry](https://community.wazer.com/u/Beachbumberry)\ **Replies:** 1\ **Last updated:** [July 22, 2026, 1:57am UTC](https://community.wazer.com/t/wazercam-not-selecting-material-type/2131 "2026-07-22T01:57:17Z")
I’m having an issue where wazercam will not let me select the material type after selecting ceramics (or metal or anything else, but that’s my usual). I’ve restarted my computer, tried on another browser, and still the s… --- ## [Limits of machine detected](https://community.wazer.com/t/limits-of-machine-detected/896)
**Author:** [@greisinb](https://community.wazer.com/u/greisinb)\ **Replies:** 2\ **Last updated:** [July 20, 2026, 1:30pm UTC](https://community.wazer.com/t/limits-of-machine-detected/896 "2026-07-20T13:30:49Z")
My WAZER homes normally, but when I go to run a tank cleaning cycle I get the “Limits of Machine Detected” error message when the nozzle is in the back left hand corner. Presumably the Y minimum switch is working as it … --- ## [LP pumps not running](https://community.wazer.com/t/lp-pumps-not-running/2126)
**Author:** [@daverc](https://community.wazer.com/u/daverc)\ **Replies:** 0\ **Last updated:** [June 21, 2026, 1:24am UTC](https://community.wazer.com/t/lp-pumps-not-running/2126 "2026-06-21T01:24:24Z")
I picked up a second hand desktop wazer and have finally got the plumbing and space sorted. I’ve run through the start up guide and I can’t get the lp pumps to start. HP and valves all work, but the LP pumps never start… --- ## [Feed rate changes during straight cuts](https://community.wazer.com/t/feed-rate-changes-during-straight-cuts/2090)
**Author:** [@Kristof](https://community.wazer.com/u/Kristof)\ **Replies:** 3\ **Last updated:** [May 12, 2026, 10:37am UTC](https://community.wazer.com/t/feed-rate-changes-during-straight-cuts/2090 "2026-05-12T10:37:12Z")
I tried cutting 1mm stainless steel on our Wazer recently and I noticed that the speed of cutting is changing a lot, even during straight cut segments. Is this supposed to happen? It repeatedly caused a partial cut as se… --- ## [Edge Quality & Taper & Feedrate - Oh My!](https://community.wazer.com/t/edge-quality-taper-feedrate-oh-my/525)
**Author:** [@Alex](https://community.wazer.com/u/Alex)\ **Replies:** 2\ **Last updated:** [May 11, 2026, 8:06pm UTC](https://community.wazer.com/t/edge-quality-taper-feedrate-oh-my/525 "2026-05-11T20:06:17Z")
Have you ever been curious about cutting a more definitive edge along your material? Had to deal with that pesky partial cut that is 90% of the way through the material? It is likely that the feed-rate, or the speed in… --- ## [Completely dead Wazer](https://community.wazer.com/t/completely-dead-wazer/2107)
**Author:** [@Bjarne](https://community.wazer.com/u/Bjarne)\ **Replies:** 2\ **Last updated:** [May 8, 2026, 6:05pm UTC](https://community.wazer.com/t/completely-dead-wazer/2107 "2026-05-08T18:05:21Z")
Had been running flawlessly with a small cutting project. Inserted the SD card with a new project, but it refused to do a "dry run. " Ok - I just started it anyway and pressed “Start.” A loud click came from… --- ## [BKFLW Connector - what plugs into this?](https://community.wazer.com/t/bkflw-connector-what-plugs-into-this/2091)
**Author:** [@rwholmes](https://community.wazer.com/u/rwholmes)\ **Replies:** 1\ **Last updated:** [March 31, 2026, 12:21pm UTC](https://community.wazer.com/t/bkflw-connector-what-plugs-into-this/2091 "2026-03-31T12:21:53Z")
--- ## [Adjusting the Jogging Index Amount when Moving the Origin?](https://community.wazer.com/t/adjusting-the-jogging-index-amount-when-moving-the-origin/816)
**Author:** [@alindberg](https://community.wazer.com/u/alindberg)\ **Replies:** 10\ **Last updated:** [March 25, 2026, 5:42pm UTC](https://community.wazer.com/t/adjusting-the-jogging-index-amount-when-moving-the-origin/816 "2026-03-25T17:42:24Z")
We are finding a discrepancy between where Wam says we are cutting in the bed vs where we are actually cutting. Is there any way to change the index value of the “move origin”? It seems to only move in increments of 10 … --- ## [Find partial cutting in the midway of cutting](https://community.wazer.com/t/find-partial-cutting-in-the-midway-of-cutting/2081)
**Author:** [@owen](https://community.wazer.com/u/owen)\ **Replies:** 1\ **Last updated:** [March 12, 2026, 3:53pm UTC](https://community.wazer.com/t/find-partial-cutting-in-the-midway-of-cutting/2081 "2026-03-12T15:53:31Z")
The feeding of abrasive will paused during the cutting even the valve still open, I haved tried multiple times to decrese the head speed to make sure the cut, but it still get partial cutting in some place. any suggesti… --- ## [During cut machine shuts off](https://community.wazer.com/t/during-cut-machine-shuts-off/2071)
**Author:** [@Kingwrench](https://community.wazer.com/u/Kingwrench)\ **Replies:** 6\ **Last updated:** [February 3, 2026, 2:55pm UTC](https://community.wazer.com/t/during-cut-machine-shuts-off/2071 "2026-02-03T14:55:14Z")
11hrs on machine, during a cut it shut down, the display turned off, then came back on. This happened after I updated the firmware, but I believe not a firmware issue. As of now the machine does not boot up, the power l… --- ## [How do I insert photos in my posts?](https://community.wazer.com/t/how-do-i-insert-photos-in-my-posts/2073)
**Author:** [@Bjarne](https://community.wazer.com/u/Bjarne)\ **Replies:** 1\ **Last updated:** [January 11, 2026, 11:46am UTC](https://community.wazer.com/t/how-do-i-insert-photos-in-my-posts/2073 "2026-01-11T11:46:58Z")
The heading says it all. Cheers Bjarne --- ## [SVG Import scaling issue with Adobe Illustrator](https://community.wazer.com/t/svg-import-scaling-issue-with-adobe-illustrator/2023)
**Author:** [@Machine1](https://community.wazer.com/u/Machine1)\ **Replies:** 3\ **Last updated:** [December 8, 2025, 10:12pm UTC](https://community.wazer.com/t/svg-import-scaling-issue-with-adobe-illustrator/2023 "2025-12-08T22:12:25Z")
Whenever I import an SVG that was exported from Illustrator the paths are scaled down 0.75 and I have to scale them up 1.333. It doesn’t happen if I import from DXF although that has another issue with converting the cur… --- ## [Wazer is not cutting](https://community.wazer.com/t/wazer-is-not-cutting/2061)
**Author:** [@dwightiii](https://community.wazer.com/u/dwightiii)\ **Replies:** 0\ **Last updated:** [December 3, 2025, 1:40pm UTC](https://community.wazer.com/t/wazer-is-not-cutting/2061 "2025-12-03T13:40:38Z")
Is there anyone in southwest Michigan that can get a WAZER running? I started at a company that has one and I’ve been battling with it for over a year with minimal progress. I have not completed a single cut part. Hel… --- ## [Abrasive hose holder](https://community.wazer.com/t/abrasive-hose-holder/162)
**Author:** [@AJStubbsy](https://community.wazer.com/u/AJStubbsy)\ **Replies:** 5\ **Last updated:** [December 2, 2025, 5:24pm UTC](https://community.wazer.com/t/abrasive-hose-holder/162 "2025-12-02T17:24:51Z")
Hi all, I’ve made a 3D print design to hold the abrasive hose and plug the hose hole, while performing Water Levelling, Tank cleaning etc. I’ll share it here, just in case it’s of use to some of you. I’d recommend pri… --- ## [Hold Downs for Glass Cutting](https://community.wazer.com/t/hold-downs-for-glass-cutting/533)
**Author:** [@dbrub2](https://community.wazer.com/u/dbrub2)\ **Replies:** 15\ **Last updated:** [December 1, 2025, 5:00pm UTC](https://community.wazer.com/t/hold-downs-for-glass-cutting/533 "2025-12-01T17:00:01Z")
On occasion when trying to maximize the use of the material area the nozzle tip has contacted the top of the hold down screws. Also using the screws on 3mm glass there is possibility to tighten too hard on the glass and… --- ## [LP Pump Power Shutdown](https://community.wazer.com/t/lp-pump-power-shutdown/1083)
**Author:** [@DuckieDee](https://community.wazer.com/u/DuckieDee)\ **Replies:** 5\ **Last updated:** [October 29, 2025, 9:49pm UTC](https://community.wazer.com/t/lp-pump-power-shutdown/1083 "2025-10-29T21:49:37Z")
Last week i was running a job that was cutting for about 3 hours then the wazer auto powered down and restarted. From there, it will not run at all. Checked multiple issues. Water levels - tried high and low. firmwar… --- ## [Fusion 360 post processor improvements for Wazer Desktop](https://community.wazer.com/t/fusion-360-post-processor-improvements-for-wazer-desktop/2032)
**Author:** [@bamarian](https://community.wazer.com/u/bamarian)\ **Replies:** 9\ **Last updated:** [October 15, 2025, 7:53pm UTC](https://community.wazer.com/t/fusion-360-post-processor-improvements-for-wazer-desktop/2032 "2025-10-15T19:53:13Z")
I recently picked up a Wazer Desktop second hand and wanted to generate gcode for it from Fusion 360. I noticed there is an existing post processor for it in Autodesk’s library. I was hoping to make some improvements to … --- ## [4mm Aluminum Profile](https://community.wazer.com/t/4mm-aluminum-profile/2042)
**Author:** [@FabLab](https://community.wazer.com/u/FabLab)\ **Replies:** 1\ **Last updated:** [October 8, 2025, 7:44pm UTC](https://community.wazer.com/t/4mm-aluminum-profile/2042 "2025-10-08T19:44:39Z")
The Wazer Pro ships with a sheet of 4mm aluminum loaded on the cutting bed, but WAM does not have a profile for the 4mm. Anyone have one that works? --- ## [Jog to Home has been lost](https://community.wazer.com/t/jog-to-home-has-been-lost/2034)
**Author:** [@DeltaPrecision](https://community.wazer.com/u/DeltaPrecision)\ **Replies:** 1\ **Last updated:** [September 24, 2025, 1:00am UTC](https://community.wazer.com/t/jog-to-home-has-been-lost/2034 "2025-09-24T01:00:57Z")
My nozzle struck one of the screws that was holding a square of .0316 SS sheet metal after my first couple of cuts of a 1”x1/2” (approx.) display box key. This happened when I selected JOG and now the machine has lost it… --- ## [High Pressure Gauge going into the Red](https://community.wazer.com/t/high-pressure-gauge-going-into-the-red/2012)
**Author:** [@brosenblat](https://community.wazer.com/u/brosenblat)\ **Replies:** 2\ **Last updated:** [August 18, 2025, 4:15pm UTC](https://community.wazer.com/t/high-pressure-gauge-going-into-the-red/2012 "2025-08-18T16:15:05Z")
As the title says, we have an issue with the pressure on the HP-Gauge going into the red affecting the cut quality. The problem isn’t that there isn’t any water but the stream is too high. We’ve done the basic checks lik… --- ## [Outside Cutting Path Generating a Double Line](https://community.wazer.com/t/outside-cutting-path-generating-a-double-line/2004)
**Author:** [@Machine1](https://community.wazer.com/u/Machine1)\ **Replies:** 2\ **Last updated:** [July 17, 2025, 7:10pm UTC](https://community.wazer.com/t/outside-cutting-path-generating-a-double-line/2004 "2025-07-17T19:10:30Z")
When generating gcode in the Wazercam site “Centerline” and “Inside” cutting paths generate a single cutting path as viewed in ncviewer dot com . The “Outside” cutting path shows a double line. To reproduce use the wzr f… --- ## [HELP - Tabs not working](https://community.wazer.com/t/help-tabs-not-working/1993)
**Author:** [@jlabroad](https://community.wazer.com/u/jlabroad)\ **Replies:** 0\ **Last updated:** [July 3, 2025, 11:41pm UTC](https://community.wazer.com/t/help-tabs-not-working/1993 "2025-07-03T23:41:45Z")
WAM is not allowing me to put tabs — automatic or manual — on my dxf design? I have resaved the dxf file, reloaded and restarted WAM – tried all the logical ideas ---- still no ability to insert tabs?? THey have been w… --- ## [Garnet Abrasive sensor timer?](https://community.wazer.com/t/garnet-abrasive-sensor-timer/1990)
**Author:** [@loc.62](https://community.wazer.com/u/loc.62)\ **Replies:** 1\ **Last updated:** [June 27, 2025, 8:20pm UTC](https://community.wazer.com/t/garnet-abrasive-sensor-timer/1990 "2025-06-27T20:20:49Z")
Hello, I’m encountering an issue where my machine frequently displays a message indicating that the garnet abrasive box needs to be filled, even though the box is only half full. This causes the machine to stop running.… --- ## [Abrasive Pickup Cleaning routine removed?](https://community.wazer.com/t/abrasive-pickup-cleaning-routine-removed/1920)
**Author:** [@jono](https://community.wazer.com/u/jono)\ **Replies:** 1\ **Last updated:** [June 21, 2025, 4:16pm UTC](https://community.wazer.com/t/abrasive-pickup-cleaning-routine-removed/1920 "2025-06-21T16:16:03Z")
Hi! I just fired up my Wazer after months without use, but I can’t find the abrasive pickup cleaning routine in the maintenance menu. Has this been removed? I really need this routine as the pickups frequently clogs, l… [Next page](https://community.wazer.com/c/help-support/7.md?page=1)